Refund and Returns Policy

Return Policy

Necessary condition for the return of products is to have in your possession the relevant purchase document that proves the transaction (eg, Retail Receipt, Sales Invoice, etc.), as well as to contact us at 2299074189 or 6972462951 before proceeding to product return.

To meet the return criteria, your product must be unused and in the same condition in which you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.

1) Defective Products / Wrong Products

We only replace items if they are defective or damaged. If you want to exchange it with the same item, send us an email at {marospappa@gmail.com} and send your product to: 36 km. Porto Rafti & Agiou Alexandrou Avenue 1, Porto Rafti 19003.

In this case the shipping costs are borne by our company.

2) Right of Withdrawal

You have the right to withdraw from this contract within 7 calendar days without giving any explanation.

The purchased products must be returned in their original condition accompanied by the relevant document (receipt – sales invoice).

In this case the costs of sending and returning the goods are borne exclusively by the customer. Shipping costs are non-refundable.

Procedure & Ways to Return Products

You can send us the product following the procedure below:

First you pack the products in the box in which you received your order. Inside the package you place the sales document (receipt, invoice, etc.) and finally send the parcel to the company’s address.

For further questions and guidance regarding the shipping of the product you can contact us at the phone 2299074189

Order cancellations

If you place your order on our website or place your order by phone, it is possible to cancel it a) by posting the order by e-mail at marospappa@sxediomodas.gr b) by informing 2299074189 or 6972462951, if the products have delivered for shipment .. For your best service, know the number of your order.

For downloadable products

Downloadable sewing pattern products are NOT returned.

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